Refund policy

Shoe Return & Refund Policy

Effective Date: August 2026

At ShoeBill LLC, we want our customers to feel confident when purchasing footwear and related products from our online store. If your order is not suitable for you, you may request a return in accordance with the conditions below.

Return Window

Return requests must be submitted within 30 days of confirmed delivery.

For footwear returns, products should:

  • Be unworn and unused
  • Be returned in original condition
  • Include the original shoe box and packaging where applicable
  • Include original tags, inserts, and accessories
  • Not show signs of outdoor use, washing, alteration, or damage
  • Include valid proof of purchase

We recommend trying footwear indoors on a clean surface to ensure it is the correct size and fit before use.

Items Excluded From Returns

The following items are generally not eligible for return:

  • Personalized or customized products
  • Final-sale or clearance merchandise
  • Gift cards
  • Items damaged or heavily worn after delivery
  • Products altered by the customer

Refund Procedure

Once your return reaches us, the merchandise will be inspected.

If the return meets the applicable requirements, the refund will be sent to the original payment method within 5–10 business days.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Damaged or Incorrect Merchandise

If you receive the wrong item or your product arrives damaged or defective, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the problem
  • Photos of the merchandise
  • Photos of the external shipping package

After reviewing the information, we will determine the appropriate resolution.

Return Shipping

Unless the return is caused by an error on our part or a verified product defect, return shipping expenses are the customer's responsibility.